Shipping & Delivery

This Shipping Policy applies to orders placed directly through JOONI's official e-commerce website. Purchases from Amazon, retailers, marketplaces, or other sellers are governed by that seller’s shipping terms.

1. Free Standard Shipping

JOONI offers free standard shipping on eligible orders delivered within the 48 contiguous United States. Charges for Alaska, Hawaii, U.S. territories, APO/FPO addresses, expedited delivery, oversized shipments, or international destinations—if supported—will be shown at checkout.

2. Processing

Most in-stock orders are expected to process within 1–3 business days, excluding weekends and holidays. Preorders, launches, personalization, inventory events, fraud review, severe weather, and peak periods may require additional time. Estimated dates are not guarantees.

3. Delivery Estimates

Delivery estimates begin after carrier acceptance and are provided for convenience. JOONI does not control carrier networks, weather, customs, local disruptions, or incorrect-address delays.

4. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact [SUPPORT EMAIL] immediately after ordering if a correction is needed. We cannot guarantee changes after processing. Additional charges caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment, where permitted.

5. Tracking and Delivery

Tracking may take time to update after a label is created. A carrier’s delivery scan may precede actual placement. Check entrances, household members, neighbors, mailrooms, and carrier notices before reporting a missing package.

6. Lost, Damaged, or Misdelivered Packages

Report suspected loss, transit damage, or misdelivery to [SUPPORT EMAIL] within [7] days after the expected or recorded delivery date and include the order number, photographs when applicable, and any carrier information.

JOONI may require completion of a carrier claim, identity verification, or a signed statement. Remedies may include replacement, store credit, or refund depending on the circumstances and applicable law. A replacement sent at JOONI’s expense resolves the original shipment claim once the replacement is successfully delivered, unless otherwise required by law.

7. Risk of Loss

Risk of loss transfers as provided by applicable law. Nothing in this Policy eliminates rights that cannot lawfully be waived. JOONI will reasonably assist with verified carrier issues for direct website orders.

8. International Orders

International shipping is not offered unless a destination and rate appear at checkout. International customers are responsible for duties, taxes, brokerage, customs requirements, and import restrictions unless checkout expressly states otherwise. International return eligibility and costs will be disclosed before such sales are enabled.