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Customer FAQ

Find the most frequently asked questions below.
  • The final production specification is planned at approximately 7.5 feet total length.

  • The current design target is dogs up to 100 lb. Weight alone is not enough: strength, pulling, reactivity, training, environment, and handler ability also matter. Final claims must match validated testing and product labeling.

  • JOONI uses a manual control and braking design. Product-page copy and instructions should describe the exact press/release behavior consistently and should not promise that the leash can prevent all movement or escape.

  • Absolutely. The Jooni Leash can be worn cross-body or tied around your waist or hips, allowing you to enjoy hands-free walks while staying securely connected to your dog.

  • No. No leash should be left where a dog can chew it. Inspect before every use and replace any chewed or structurally damaged product.

  • No. JOONI is for attended walking, not unattended tethering or tie-out use.

  • No. It is not intended for bicycles, skates, skateboards, scooters, motorized activities, towing, or other high-speed use.

  • Attach only to a properly fitted, structurally sound collar or harness suitable for your dog and activity. Consult a veterinarian or qualified trainer if uncertain.

  • Wipe hardware and grip with a damp cloth and mild soap; spot-clean rope; air dry fully. Avoid bleach, solvents, machine drying, and unapproved lubricants.

  • Eligible direct website orders may be returned within 30 days after delivery, subject to the condition and process requirements in the Returns & Refunds Policy.

  • Standard shipping is free for eligible orders to the 48 contiguous United States. Other destinations and expedited services may cost extra.

  • The recommended launch warranty covers verified defects in materials and workmanship for one year. Normal wear, chewing, misuse, accidents, modification, and loss are excluded.

  • Contact [SUPPORT EMAIL] within seven days and include the order number plus photographs of the product, packaging, and shipping label.

  • Stop using it immediately, preserve it, take photographs, and contact [SAFETY / SUPPORT EMAIL]. Seek medical or veterinary care when appropriate.

  • Use only precise, current language approved by patent counsel, such as “patent pending” or specific issued patent numbers. Do not describe rejected, abandoned, or unissued claims as patented.

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