Returns & Refunds

We want you to be confident in your JOONI purchase. Direct website orders may be returned within 30 days after delivery, subject to the conditions below.

1. Return Eligibility

  • The request must be submitted within 30 days after recorded delivery.

  • Proof of purchase from the JOONI website is required.

  • The product must be returned complete, clean, and with all original components and packaging reasonably available.

  • A product may be gently evaluated indoors, but it must not show chewing, heavy outdoor wear, contamination, odor, alteration, abuse, or damage unrelated to a claimed defect.

  • Final-sale, personalized, promotional giveaway, replacement-only, and gift-card items are not returnable unless required by law or defective.

2. Starting a Return

  1. Visit [RETURNS PORTAL URL] or email [SUPPORT EMAIL] with the order number.

  2. Select the reason and provide requested photographs or information.

  3. Wait for authorization and return instructions before shipping.

  4. Send the package by the stated deadline using the authorized label or method.

Unauthorized returns, refused deliveries, or packages sent to an unapproved address may be delayed, rejected, or charged additional handling costs.

3. Return Shipping and Fees

Unless JOONI shipped the wrong item or confirms a covered defect, return shipping is the customer’s responsibility and may be deducted from the refund. Original shipping and expedited charges are non-refundable except where required by law.

If JOONI offers optional return-protection or return-insurance coverage at checkout, the provider’s displayed terms will govern eligible label fees and exchanges. That coverage does not expand product-condition requirements or the Limited Warranty.

4. Inspection and Refund Timing

Returns are inspected after receipt. Approved refunds are generally issued to the original payment method within 7–10 business days after inspection. Financial institutions may require additional posting time.

JOONI may reduce or deny a refund when permitted by law if the returned product is incomplete, materially dirty, chewed, excessively worn, altered, substituted, or damaged beyond reasonable evaluation. We will communicate the reason.

5. Exchanges

Exchanges are subject to inventory. JOONI may process an exchange as a return and new order. Price differences, discounts, and shipping charges may apply.

6. Wrong, Damaged, or Defective Items

Contact [SUPPORT EMAIL] within 7 days of delivery for visible shipping damage or an incorrect item. Include the order number and clear photographs of the product, packaging, and shipping label. Do not discard the item or packaging until instructed.

Potential manufacturing defects outside the return window are handled under the Limited Warranty.

7. Gifts and Third-Party Purchases

Gift returns require proof of purchase and may be refunded as store credit. Products purchased from Amazon, a retailer, marketplace, or unauthorized seller must generally be returned through that seller and may not qualify for JOONI’s direct return program.

8. Non-Waivable Rights

Nothing in this Policy limits rights available under applicable consumer law.